Reach out to us
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out anytime and we’ll guide you through verification, deposits, withdrawals, bonus queries, or mobile access. Live chat is available for urgent requests and our agents are familiar with Canadian payment options such as Interac and Visa Debit. Typical response times are a few minutes on live chat and under one business day by email for non-urgent matters. For account-related verification we can walk you through KYC uploads and payment confirmations. If you prefer, request a callback and our team will contact you during local Canadian hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 587 3429 |
| Working hours | 24/7 |
Email Support
Email is our preferred way to handle detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your full name and account ID if applicable. Providing concise information helps us process your request faster and avoid unnecessary delays.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond quickly to all inquiries. Most requests are answered within one business day; simple account and payment questions are often handled faster. Complex cases, such as KYC checks or payment investigations, may take longer depending on the issue and required documentation. We appreciate your patience and will keep you updated throughout the process.
Feedback
Have feedback, suggestions, or ideas to improve Lilibet? We’d love to hear from you. Send your thoughts through our contact channels and our team will review every message carefully. We use your input to refine the site, fix issues, and shape future features so the service and user experience keep getting better for Canadian players.