Lilibet Casino Privacy Policy

At Lilibet we respect your privacy. This page explains what information we collect when you use our site and apps, how we use and protect that information, and the choices available to you. It covers the types of data we hold, how we share data with service providers, and how you can access or correct your personal information. Our goal is to be clear about how we manage your privacy while you play, deposit, bet, or manage your account in Canada.

Types of data we collect

We collect several categories of information to operate your account and provide services safely and securely. This includes personal data, technical data, and transactional data. We collect only what is reasonably necessary for account management, payments, compliance, customer support, and fraud prevention.

Personal data

Personal information may include your full name, date of birth, address, email, telephone number, and government ID when required for verification. We also collect payment details required to process deposits and withdrawals. Identification documents are used for KYC purposes and are handled securely.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and location data inferred from IP. We use this information to maintain site security, prevent fraud, and improve site performance on mobile and desktop.

Transactional data

We record your account activity including deposits, withdrawals, bets, gaming history, bonuses claimed, and customer service interactions. Transactional records are retained for operational and compliance reasons and help us resolve disputes and detect suspicious activity.

Use of information

We use collected data to provide and maintain your account, process payments, verify identity, comply with legal obligations, and improve our services. Data also supports responsible-gaming measures, fraud prevention, dispute resolution, and tailored communication such as account notifications and service updates.

Data protection practices

We protect information using access controls, encryption in transit, secure storage, and routine security reviews. Only authorised staff and third-party processors with a legitimate need can access personal data. We require partners to maintain appropriate safeguards when they process data on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics, and performance. Some cookies are session-based while others persist to remember preferences. You can manage or block cookies through your browser settings, though this may affect site functionality. We may also work with analytics and advertising partners that use tracking technologies; opt-out options are provided where available.

User rights

Subject to applicable law, you may have rights to access, correct, or request deletion of your personal data, as well as to restrict or object to certain processing. You can also withdraw consent where processing is based on consent. If you have concerns about our handling of your data, you may lodge a complaint with the relevant Canadian privacy authority.

Access, correction, and deletion of data

You can review or update most account information via your account settings. For requests that require manual handling, contact our privacy team at [email protected]. We will respond to legitimate requests in accordance with applicable law and our internal procedures.

Information sharing and third parties

We share information with payment processors, identity-verification providers, analytics services, and other vendors necessary to deliver our services. We also disclose data when required by law or to protect our rights. Third parties are contractually bound to handle data securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you through the account or by other reasonable means. Continued use of our services after an update indicates acceptance of the revised policy.